First pass. The pattern repeats: the businesses that audit before each campaign are the ones that stop worrying about it.
Click-through rate. It's unglamorous work with an unusually reliable return.
Claiming without drift. Local search rewards the ordinary and the verifiable more than it rewards the novel, once the obvious errors are gone.
Directory entries
Fix the business description before touching anything decorative. The worst outcome isn't a wrong listing yet two right-looking listings that disagree. The pattern across audits is that the effort scales badly if it's left until a rebrand forces it.
Nobody sends a warning when an inconsistent phone number shows up, which is why audits find it years late. In other words, practitioner surveys indicate more than half of the problems trace back to a single unclaimed profile. For that reason, don't submit to a new directory until the existing ones agree.